Frequently Asked Questions

Tap the Register button on the top of the page. Enter your phone number, choose a username and password, and your account will be created instantly.

Please contact our support team through the Contact Us page. After verifying your identity, we will help you reset your password.

No. Each person is allowed only one account. Creating multiple accounts is a violation of our Terms and Conditions and may result in all accounts being closed.

You must be at least 18 years old to register and use Zena.bet.

Go to Profile > Deposit. Enter the amount, and you will receive an agent phone number. Send the payment via Telebirr or M-Pesa, then upload a screenshot of the confirmation. Your balance will be credited after the agent verifies the payment.

The minimum deposit is 10 ETB.

Go to Profile > Withdraw. Enter the amount and submit. Your withdrawal will be sent to your registered phone number via your approved payment method within 1 hour after admin approval.

Withdrawals are reviewed by our team during business hours. Most are processed within 1 hour. If your withdrawal is delayed beyond this, please reach out through the Contact Us page.

We currently support Telebirr and M-Pesa. Your available payment method is determined by your registered phone number.

The minimum stake is 20 ETB per bet.

No. All bets are final once confirmed and cannot be cancelled or modified.

If a match is postponed or cancelled, the affected leg of your bet is voided. For single bets, your stake is refunded. For accumulators, the bet is recalculated without the voided leg.

Bets are settled based on official results from recognized sports governing bodies. Settlement typically occurs within a few minutes of the match ending.

An accumulator combines 2 or more selections from different matches into one bet. All selections must win for the bet to pay out, but the odds are multiplied together for higher potential returns.

Yes. All virtual game outcomes are determined by a certified random number generator (RNG) to ensure fair and unbiased results.

We currently offer Keno, Ball Keno, Aviator, Chicken Road, and Spin. More games are being added regularly.

If you lose connection during a game, your bet is still recorded. The game result will be reflected in your balance once you reconnect. If a technical error occurs, the game round may be voided and your stake refunded.

We use industry-standard encryption and security measures to protect your personal information. We do not sell your data to third parties. For full details, see our Privacy Policy.

Responsible gaming means playing within your means and keeping gaming as entertainment, not a source of income. We offer tools to set deposit limits and self-exclude if needed. If you feel your gaming is becoming a problem, please reach out for help.